Shipping & Returns
Shipping
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Free Shipping is available across almost all parts of India for a limited time.
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Estimated delivery: 4 to 6 business days (excluding Sundays and public holidays).
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Orders are shipped same-day or next-day (depending on order placement).
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Once your payment is confirmed and the order is dispatched, you will receive a tracking ID within 48 hours.
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Delivery times may vary by state. Unforeseen delays due to logistical challenges are beyond our control.
Returns, Refunds & Cancellations
We stand by our product with a 100% No-Quibble Money-Back Guarantee. If you’re not satisfied:
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Return unused items: Contact our support team or email us at brainherbs.in@gmail.com to get return instructions.
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Refunds: Once we receive the returned item, we’ll issue a refund (excluding original shipping costs).
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Returns must be initiated and received within 30 days from delivery.
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Refunds apply only to your first order (up to one bottle), and only if you return the sealed bottle as instructed.
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Partial returns are possible if multiple items were purchased; shipping for returns is borne by the customer.
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Replacements are possible (subject to stock). Once we receive your returned item, we’ll send a replacement within 5–7 business days.
Returns Not Accepted
We cannot accept returns in these cases:
- Products that have been used or opened.
- Items not returned within the 30-day window.
- Items with tampered packaging.
How to Claim a Return
- Email brainherbs.in@gmail.com with your full name, address, invoice number, and return request within 30 days.
- You’ll receive the return address and instructions.
- Use a courier service that provides a delivery signature (we can’t refund items lost in transit).
- Returns must reach our warehouse within the 30-day window.
- Once inspected, your refund (minus shipping) will be processed.